Privacy Policy
Last updated: September 17, 2026
At Zelumora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with our services.
Zelumora is owned and operated by Hainan Hongliyong Trading Co., Ltd.
Zelumora is an online retail store operated by Hainan Hongliyong Trading Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through Zelumora.com.
Information We Collect
When you browse our website, purchase products, contact us, or use our services, we may collect personal information such as your name, email address, shipping address, billing details, payment information, and other information necessary to process your orders and provide customer support.
We may also collect certain technical information, including your IP address, browser type, device information, and website activity to improve our website performance and customer experience.
How We Use Your Information
We use the information we collect to:
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Process and deliver your orders;
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Provide customer service and respond to your requests;
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Send order confirmations, updates, and service-related communications;
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Improve our products, website, and shopping experience;
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Maintain website security and prevent fraudulent activities.
Orders, Shipping, Returns and Refunds
Customers can purchase products through the Zelumora website by selecting items, completing the checkout process, and providing the required order and payment information.
After an order is successfully placed, products will be prepared and shipped to the address provided by the customer during checkout. Shipping updates and order information will be provided through the contact details submitted with the order.
If you need to return a product, request an exchange, or apply for a refund, please contact our customer service team. Return and refund requests will be handled according to our applicable store policies and customer service procedures.
Information Sharing
We do not sell, trade, or rent your personal information. We may share necessary information with trusted third-party service providers who assist us with payment processing, shipping, order fulfillment, website operation, and other business functions.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand customer preferences. You may manage cookie settings through your browser at any time.
Data Protection
We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no online transmission method can be guaranteed to be completely secure.
Your Privacy Rights
Depending on applicable laws, you may have the right to request access, correction, or deletion of your personal information. If you would like to exercise these rights, please contact us using the information below.
Contact Us
If you have any questions about this Privacy Policy, your order, shipping, returns, refunds, or any other concerns, please contact us:
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Company Information
Brand Name: Zelumora
Company Name: Hainan Hongliyong Trading Co., Ltd.
Registered Address: Room R717, Floor G101, Friendship Sunshine City, No. 8 Jinlong Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China
Email: service@zelumora.com