Return & Refund Policy
Last updated: September 17, 2026
At Zelumora, we want every customer to enjoy a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions and process for requesting a return, exchange, or refund.
Zelumora is owned and operated by Hainan Hongliyong Trading Co., Ltd.
Orders & Shipping
Customers can purchase products through the Zelumora website by selecting their preferred items, adding them to the shopping cart, completing checkout, and providing the required payment and shipping information.
After an order is successfully placed, products will be prepared and shipped to the delivery address provided by the customer during checkout. Customers will receive order and shipping updates through the contact information provided with their order.
Return Window
Eligible products may be returned within 30 calendar days after delivery.
To start a return request, customers must contact our customer service team within the return period. Returns requested after this period may not be accepted.
Return Eligibility
To qualify for a return, the item must:
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Be unused and unworn;
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Be in its original condition;
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Include original packaging and accessories (if applicable).
For hygiene and product quality reasons, items that have been worn, damaged, altered, or used may not be eligible for return.
Personalized, customized, or clearance items may have specific return restrictions, which will be clearly communicated before purchase or according to applicable product policies.
How to Request a Return
To request a return, please contact our customer service team and provide:
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Your order number;
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The item you wish to return;
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The reason for the return;
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Photos or other relevant information if the item has a quality issue.
After reviewing your request, our customer service team will provide return instructions if your return is approved.
Return Address
Please do not send returns directly to our registered business address.
Once your return request is approved, our customer support team will provide the appropriate return address and detailed return instructions.
Return Shipping Cost
Preference-Based Returns
For returns due to personal preference, such as incorrect size selection, change of mind, or no longer wanting the item, customers are responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
If the item arrives damaged, defective, incorrect, or materially different from the product description, please contact us with relevant details.
After review, we will provide an appropriate solution, such as a replacement, refund, or other resolution at no additional cost to the customer.
Refund Policy
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Refunds are generally processed within 5–10 business days after the returned item has been received and inspected. Processing times may vary depending on your payment provider.
Original shipping fees may not be refundable unless required by applicable laws or if the issue was caused by an error on our part.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Cancellation requests can only be accepted before the order has been processed or shipped. Once an order has entered the fulfillment or shipping process, it cannot be canceled.
Contact Us
If you have any questions regarding returns, refunds, orders, shipping, or any other concerns, please contact us:
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Company Information
Brand Name: Zelumora
Company Name: Hainan Hongliyong Trading Co., Ltd.
Registered Address: Room R717, Floor G101, Friendship Sunshine City, No. 8 Jinlong Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China
Email: service@zelumora.com