Shipping Policy
Last updated: September 17, 2026
At Zelumora, we are committed to providing a clear and reliable shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Zelumora is owned and operated by Hainan Hongliyong Trading Co., Ltd.
Orders & Shipping
Customers can purchase products through the Zelumora website by selecting their preferred items, adding them to the shopping cart, completing checkout, and providing the required payment and shipping information.
After an order is successfully placed, products will be prepared and shipped to the delivery address provided by the customer during checkout. Customers will receive order and shipping updates through the contact information provided with their order.
Processing & Fulfillment Time
Orders are typically processed within 1–3 business days after payment confirmation.
During holidays, promotional events, or periods of high order volume, processing times may take longer. We will make reasonable efforts to process and ship orders as quickly as possible.
Estimated Delivery Time
Estimated delivery time depends on the destination and shipping method selected.
Delivery times are calculated after the order has been processed and shipped.
Estimated delivery time is typically 7–12 business days after shipment, depending on the destination and shipping method selected.
Please note that actual delivery times may be affected by factors such as customs processing, weather conditions, carrier delays, or other circumstances outside our reasonable control.
Shipping Fees
Shipping costs are calculated based on the destination, order details, and selected shipping method.
Free Shipping
Eligible orders of US$49 or more qualify for free standard shipping. Any geographic restrictions or exclusions will be displayed during checkout before payment.
The applicable shipping fee will be displayed during checkout before payment is completed.
Customers will be able to review the total shipping cost before placing their order.
Fulfillment & Shipping Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.
This allows us to provide efficient order processing and delivery services to customers in different regions.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
Customers can use the tracking details provided to monitor the progress of their shipment.
Delayed or Lost Packages
If your tracking information has not been updated for an extended period, or if your package appears to be delayed or lost, please contact our customer service team with your order number.
We will assist in checking the shipment status and work with the relevant parties to provide an appropriate solution.
If tracking information shows that a package has been delivered but you have not received it, please contact us so we can help review the delivery details.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.
If an order cannot be delivered due to incorrect or incomplete address information provided by the customer, additional shipping arrangements may be required.
Returns & Refunds
If you need to return a product or request a refund, please contact our customer service team.
Return and refund requests will be handled according to our Return & Refund Policy.
Customers may need to provide their order number, product details, and relevant information to process a return or refund request.
Contact Us
If you have any questions about shipping, your order, delivery, returns, refunds, or any other concerns, please contact us:
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Company Information
Brand Name: Zelumora
Company Name: Hainan Hongliyong Trading Co., Ltd.
Registered Address: Room R717, Floor G101, Friendship Sunshine City, No. 8 Jinlong Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China
Email: service@zelumora.com