Terms and Conditions
Introduction
These Terms and Conditions govern purchases made through Zelumora.com (“Zelumora”), an online store operated by Hainan Hongliyong Trading Co., Ltd. By placing an order through the website, you enter into a purchase transaction with Hainan Hongliyong Trading Co., Ltd., subject to these Terms and the policies published on our website.
Zelumora is an online retail store operated by Hainan Hongliyong Trading Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through Zelumora.com.
Zelumora and Zelumora.com are operated by Hainan Hongliyong Trading Co., Ltd.
Zelumora is owned and operated by Hainan Hongliyong Trading Co., Ltd.
By accessing or using Zelumora.com, you agree to comply with these Terms and Conditions. If you do not agree with any part of these Terms, please discontinue use of our website.
Orders and Purchases
When placing an order through Zelumora.com, you agree to provide accurate and complete information. All orders are subject to product availability, payment confirmation, and acceptance by Zelumora.
We reserve the right to refuse, cancel, or limit any order when necessary, including cases involving incorrect information, suspected fraudulent activity, pricing errors, or other circumstances.
Product Information
We make every effort to provide accurate product descriptions, images, and details. However, slight differences may occur due to screen settings, materials, manufacturing processes, or other factors.
Payment Terms
All payments are processed through secure payment methods available at checkout. By completing a purchase, you authorize Zelumora to process the payment information provided for your order.
Shipping and Delivery
Shipping times may vary depending on location, shipping method, product availability, and other circumstances. Customers will receive shipping confirmation and tracking information when available.
Zelumora is not responsible for delays caused by shipping carriers, customs procedures, or events beyond our reasonable control.
Returns and Refunds
We aim to provide a positive shopping experience. If you have any concerns regarding your purchase, please contact our customer service team for assistance with returns, refunds, or order-related questions.
Website Use
You agree to use Zelumora.com only for lawful purposes. You may not misuse the website, interfere with its operation, or attempt unauthorized access to our systems or services.
Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will become effective when posted on Zelumora.com. We encourage you to review these Terms periodically to stay informed about our policies.
Customer Support
If you have any questions or need assistance, please contact us:
Email: service@zelumora.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Company Information
Brand Name: Zelumora
Company Name: Hainan Hongliyong Trading Co., Ltd.
Registered Address: Room R717, Floor G101, Friendship Sunshine City, No. 8 Jinlong Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China
Email: service@zelumora.com